Privacy Policy

PII Blackout is committed to protecting your privacy and securing your information. This Privacy Policy explains what information we collect on this website, how we use it, and what choices you have.

1. Operator and contact information

This website and the PII Blackout product are operated by SHAO SHUAI, an individual developer. For privacy, data practices, account or billing questions, and other formal requests, contact: [email protected].

If the site offers a chat assistant, it is for general help only. For privacy-related or legal matters, please use the email address above.

2. Information We Collect

Information you provide

• Email address (for support inquiries or account-related features, if enabled)
• Name and profile information (if you use a third-party login provider, if enabled)
• Messages you send to us (support requests and feedback)
• Subscription and device identifiers needed to license the desktop app

Information collected automatically

• Device and browser information (for example, user agent)
• IP address and approximate location (for security and fraud prevention)
• Basic usage data such as pages visited and referrers (to improve the site)

3. How We Use Your Information

• To operate, maintain, and improve the website
• To operate accounts, billing (Creem), and desktop licenses
• To respond to support requests and communicate with you
• To secure the site and prevent abuse
• To run the optional online demo (upload → Modal → result)
• To comply with legal obligations

4. Document Data and Offline Processing

PII Blackout is designed for offline redaction workflows. The desktop software is intended to process documents on your computer rather than requiring uploads to this website.

• We do not require you to upload documents to this website for desktop redaction. Those files stay on your computer.
• The optional online demo lets you upload a small sample file. Those files are stored briefly on object storage and processed by our compute vendor (Modal).
• You are responsible for handling sensitive documents in accordance with your policies and applicable laws.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share limited information with service providers who help us operate the website (for example, hosting, authentication, payments, and email delivery). These providers are permitted to process data only for the purposes we specify.

Current processors include Cloudflare (hosting), Creem (payments), Google (optional sign-in), Modal (online demo compute), and email delivery if you reset a password.

We may disclose information if required by law, legal process, or to protect the rights, safety, and security of PII Blackout and its users.

6. Cookies and Tracking

We use essential cookies to maintain sessions (if enabled) and to help secure the website. We may also use analytics to understand usage and improve performance. You can control cookies through your browser settings, though disabling them may impact functionality.

7. International Data Transfers

Our website infrastructure may be hosted in multiple regions. If you access the website from outside the hosting region, your information may be transferred, stored, and processed in other jurisdictions with different data protection laws.

8. Your Rights

Depending on your location (e.g., GDPR, CCPA), you may have rights to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and associated data
• Object to or restrict certain processing activities
• Withdraw consent at any time

To exercise these rights, please contact us at the email below, or use the delete-account option in your account page.

9. Contact Us

The operator responsible for personal data collected through this website is identified in Section 1. If you have any questions about this Privacy Policy or our data practices, contact us at: [email protected]